Case intake and records support
The patient can upload what they have. With authorization, the records team can help collect the notes, testing, reports, and imaging required for review.
FOR HOSPITALS & HEALTH SYSTEMS
Give complex cardiac decisions a documented second perspective.
A patient-authorized pathway for records support, independent review by a cardiac surgeon and cardiologist, one co-signed report, and practical access support when the next step may lie outside the original plan.
Discovery first. No integration, certification, partnership, implementation timeline, or outcome commitment is implied.
AVAILABLE TODAY
A complete clinical review pathway around the patient.
The current service is deliberately concrete: assemble a usable case, review it from both sides, return a clear deliverable, and help the patient navigate what comes next.
Independent dual-specialist review
A cardiac surgeon and cardiologist independently examine the complete case, bringing the operative and medical perspectives to the same decision.
One co-signed clinical deliverable
The output is a patient-facing WHITEGLOVE Insights™ report that organizes clinical context, risk, guidelines, alternatives, gaps, and next questions.
Access and transfer support
When a different level of experience or another center deserves consideration, clinician relationships can help the patient reach the right hands more efficiently.
PATIENT-AUTHORIZED WORKFLOW
Structured enough for a program. Clear enough for a family.
The review can sit beside—not inside—the treating team’s clinical judgment. Patient authorization, record completeness, independent review, and a defined written output create a legible chain from question to next conversation.
See the clinical rigor- 01
Identify
A patient or care team identifies a high-stakes cardiac decision that would benefit from an independent review.
- 02
Authorize
The patient completes the required consent and records authorization before information is collected or reviewed.
- 03
Assemble
The case is checked for the required records and imaging; missing materials are identified before the review clock begins.
- 04
Review
A cardiac surgeon and cardiologist independently review the complete record and reconcile their findings.
- 05
Return
The co-signed report is delivered to the patient and can support the next conversation with the treating team.
- 06
Coordinate
If requested and appropriate, the team can help frame next steps or facilitate access to another specialist or center.
WHITEGLOVEMD
WHITEGLOVE Insights™
Your decision,
organized.
Independent Heart Team reviewClinical pictureGuideline mappingRisk profilingReasonable optionsWorkup gapsNext steps
CARDIAC SURGEONCARDIOLOGIST
THE CLINICAL DELIVERABLE
One report built for the patient’s next conversation.
The WHITEGLOVE Insights™ report organizes the source record, makes uncertainty visible, distinguishes alternatives from recommendations already made by the treating team, and gives the patient a practical handoff.
- Current diagnoses, workup, and proposed plan
- Independent cardiac surgery and cardiology perspectives
- Risk models and limitations when applicable
- Guideline mapping and reasonable alternatives
- Missing information and additional studies to consider
- Procedure-specific surgeon and center considerations when relevant
WHERE IT CAN FIT
A consistent pathway for cases that create uncertainty.
Not every cardiac decision needs an external review. These are situations where an independent, documented perspective may make the next conversation more useful.
Complex procedural choice
A patient is considering surgery, a transcatheter approach, medical management, or a combination and needs the alternatives organized.
High-risk or incomplete case
The existing record leaves uncertainty around operative risk, workup completeness, anatomy, or the proposed sequence of care.
Patient-requested second opinion
The program wants a consistent way to support a patient or family seeking another perspective without fragmenting the treating relationship.
Center or surgeon fit
Procedure-specific experience, public outcomes when available, geography, and practical access may affect where the patient should be evaluated.
CLEARLY SEPARATING NOW FROM NEXT
Current clinical capability first. Integration possibilities second.
Enterprise architecture should follow a validated clinical and operational use case—not precede it.
Available clinical workflow
- Patient-authorized records collection support
- Independent surgeon + cardiologist review
- Co-signed patient-facing report
- Remote consultation options
- Access and transfer support when appropriate
Potential enterprise configuration
- Program-specific intake and routing
- Institutional report delivery
- Technical interfaces, APIs, or EHR connectivity
- Governance, measurement, and follow-up design
- Privacy, security, legal, and contracting review
The items in “Discovery required” are possibilities for evaluation, not existing integrations, contracted capabilities, implementation commitments, or guarantees.
START WITH THE USE CASE
Bring the workflow problem. We will define what is real.
A useful first conversation maps the patient population, current process, decision point, clinical owners, governance constraints, desired handoff, and measurement questions—before anyone discusses technology.
ENTERPRISE QUESTIONS
What hospital leaders should ask before engaging.
The answers distinguish current clinical capability from possibilities that require organizational discovery.
Request a conversationWhat can WHITEGLOVEMD provide to a hospital cardiac program today?
The current service provides patient-authorized records support, independent review by a cardiac surgeon and cardiologist, one co-signed patient-facing WHITEGLOVE Insights™ report, and access or transfer support when another specialist or center deserves consideration.
Who performs the independent cardiac review?
Each case is independently reviewed by a cardiac surgeon and a cardiologist. The two reviewers bring different clinical perspectives to the same complete record and co-sign one written report.
When does the 24-hour turnaround begin?
The 24-hour review window begins only after all required records and imaging are received and confirmed complete. Missing information is identified before the clock begins.
Who helps collect the medical record and imaging?
Patients may upload what they have. With the patient’s authorization, the records team can help request the remaining notes, reports, testing, and imaging needed for a complete review.
How does the review fit with the existing treating team?
The service is designed as independent educational decision support, not as a replacement for the treating cardiologist or surgeon. The report gives the patient and treating team a structured basis for the next conversation.
What does the hospital or referring program receive?
Program-specific delivery and documentation workflows are defined during discovery. The core clinical deliverable is the patient-authorized, co-signed WHITEGLOVE Insights™ report; any additional institutional handoff must be agreed and configured.
Can WHITEGLOVEMD help with transfer or specialist access?
When a different specialist or center deserves consideration, the team may use its clinical relationships to help facilitate an introduction or transfer conversation. No hospital partnership, appointment, acceptance, or transfer outcome is implied or guaranteed.
Does WHITEGLOVEMD currently integrate with our EHR?
The current patient review can operate through the secure WHITEGLOVEMD workflow without an EHR integration. Enterprise routing, interfaces, APIs, and EHR connectivity are future or organization-specific possibilities that require technical, security, legal, and operational discovery before any commitment.
How are privacy, security, and legal requirements handled?
Patient authorization is required before records are collected or reviewed. Any hospital engagement would include organization-specific privacy, security, contracting, and legal review. This page does not represent a certification, executed agreement, or completed institutional approval.
Can our program explore a scoped evaluation?
Yes. Hospital and health-system leaders can request a discovery conversation to define the clinical use case, current workflow, governance requirements, measurement questions, and a realistic next step. No pilot structure or implementation timeline is assumed before that work.
Is WHITEGLOVEMD an emergency or inpatient consult service?
No. WHITEGLOVEMD is not an emergency service and does not replace local inpatient consultation, rapid response, or emergency care. Patients with urgent symptoms should call 911 or seek immediate local care.
ENTERPRISE DISCOVERY
A clearer pathway begins with one concrete case flow.
Tell us where the current process breaks. We will separate what can be supported today from what would require future design.
