Everything you need to know.

WhiteGloveMD is an AI-powered clinical decision support platform that delivers independent, expert cardiac surgery second opinions. Every case is reviewed by a dual-physician Heart Team — a fellowship-trained cardiac surgeon and an interventional cardiologist — supported by our proprietary Clintelligence™ AI engine.

Your case is reviewed by at least two fellowship-trained physicians: a cardiovascular surgeon and an interventional cardiologist. Together, they form a Heart Team — the gold standard for cardiac decision-making as recommended by ACC/AHA guidelines.

WhiteGloveMD is an independent clinical decision support platform. We are not affiliated with any hospital system, which means our opinions are free from institutional bias. We exist solely to give you the most accurate, evidence-based analysis of your options.

Traditional second opinions are often constrained by the same institutional incentives, limited to a single physician, and can take weeks to schedule. WhiteGloveMD delivers a dual-physician, AI-augmented, guideline-referenced opinion in 48 hours — completely independent of any hospital system.

Most reviews are completed within 48 hours of receiving your complete medical records. Complex cases or cases requiring additional records may take slightly longer, but our team will keep you informed at every step.

We typically need your catheterization reports, echocardiograms (TTE/TEE), CT scans, surgical recommendation letters, clinic notes, and relevant lab work. Our patient coordinators will guide you through exactly what is needed and can help obtain records on your behalf.

Yes. Our HIPAA-compliant portal allows you to upload PDFs, DICOM imaging files, and other document formats directly. You can also fax records or authorize us to request them from your providers.

Once your records are confirmed as complete, the Clintelligence™ engine activates. Your case is analyzed by specialized AI agents, then reviewed by your Heart Team physicians. You will receive your White Glove Insights™ Report and, depending on your package, a direct physician consultation.

It is a comprehensive, physician-signed clinical document that includes your diagnosis confirmation, triple risk scoring (STS, EuroSCORE II, AATS), guideline-mapped treatment options, surgeon and facility matching, and a complete provenance trail linking every conclusion to its source document.

We calculate your surgical risk using three validated models simultaneously: the STS Predicted Risk of Mortality, EuroSCORE II, and the AATS Risk Calculator. Each model captures different dimensions of risk, and together they provide the most complete risk profile available.

Absolutely. The report is designed to be shared with your treating physicians. Many patients find that bringing the report to their surgeon leads to a more productive conversation about their options and risks.

The STS (Society of Thoracic Surgeons) Predicted Risk of Mortality is the most widely used risk model in cardiac surgery. It estimates your risk of death within 30 days of surgery based on your specific clinical variables. WhiteGloveMD uses this alongside two other models for a comprehensive risk assessment.

Our Report Only package starts at $995 (currently $495 during our inaugural period). Additional packages range from $1,995 to $5,995 and include video consultations, imaging review, and extended care coverage. Visit our pricing page for full details.

WhiteGloveMD is a direct-pay service. We do not bill insurance directly. However, many patients have successfully submitted our services for HSA/FSA reimbursement. We provide detailed receipts and documentation to support reimbursement claims.

We believe that cost should never be a barrier to an informed cardiac surgery decision. Contact our patient coordinators to discuss options if cost is a concern.

Every package includes the full White Glove Insights™ Report with triple risk scoring, guideline analysis, and surgeon matching. Higher tiers add video consultations with your Heart Team, advanced imaging review, concierge care coordination, and extended post-operative coverage.

Yes. WhiteGloveMD is fully HIPAA compliant. Your medical records are protected by AES-256 encryption at rest and in transit, stored in SOC 2-aligned infrastructure, and covered by Business Associate Agreements with all data processors.

Only the physicians and clinical staff directly involved in your case review have access to your records. We never sell, share, or use your data for marketing purposes. Your records are never accessed by anyone outside of your care team.

Yes. You can request deletion of your personal and medical data at any time by contacting our Privacy Officer at privacy@whiteglovemd.com. We will process your request in accordance with applicable regulations.

You will speak directly with the physician who reviewed your case. The conversation is structured around your specific clinical situation, quantified risk data, and treatment options. It is focused, evidence-based, and designed to answer your most important questions.

Yes. We encourage family members to participate. Cardiac surgery decisions affect the entire family, and having everyone present ensures that questions are answered and everyone understands the options.

WhiteGloveMD offers concierge cardiology subscriptions for patients who want ongoing, longitudinal cardiac care. This includes regular check-ins, medication management, and direct physician access. Visit our concierge cardiology page for details.