WHITEGLOVEMD
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Answers before the decision

Questions about your cardiac second opinion—answered.

Understand who reviews your case, what the written report includes, when the 24-hour clock begins, and what each level of physician access costs.

2cardiac surgeon + cardiologist
1co-signed patient-facing report
24 hrafter required records and imaging are complete

Start here

The six questions that usually decide the next step.

Open only what matters to you. Every answer below is written to make the service, timing, and cost easier to judge.

Ask in your own words

You do not have to know which package you need.

A member of our team will call within 2 business hours. If your message arrives during business hours and a same-day clinical conversation is appropriate, our team can help arrange time with a cardiac surgeon or cardiologist, subject to physician availability.

Send us a message No referral, records, or payment is needed for the first callback.

Every other question

Browse the complete answer library.

01

Choosing a second opinion

What the service is, how it supports your treating team, and what to do in an emergency.

What is WHITEGLOVEMD?

WHITEGLOVEMD is an independent cardiac second-opinion service. A cardiac surgeon and cardiologist review the same complete record independently, confer, and co-sign the written report you receive.

Is WHITEGLOVEMD a replacement for my surgeon or cardiologist?

No. WHITEGLOVEMD is an educational second-opinion service designed to help you understand the decision in front of you and prepare for a more useful conversation with your treating team. It does not replace emergency care, diagnosis, or ongoing medical treatment.

What if I have urgent symptoms right now?

Do not wait for an online second opinion. Call 911 or seek emergency care immediately for chest pain, severe shortness of breath, fainting, stroke symptoms, or any symptom that feels life-threatening.

02

Records and timing

Which records may be needed and whether a referral or travel is required.

What medical records are usually needed?

The exact list depends on your question. Common records include cardiology and surgical notes, catheterization reports, echocardiograms, CT or MRI reports and images, laboratory results, medication lists, and the plan already proposed by your treating team.

Do I need a referral or need to travel?

No referral is required, and the review is completed remotely. Live consultations are held by secure video or phone. Travel would only become relevant if you later choose to pursue care at another center.

03

Your written review

How risk, alternatives, and sharing the co-signed WHITEGLOVE Insights™ report work.

How is surgical risk evaluated?

When the case and available data support them, the review considers validated models such as STS PROM, EuroSCORE II, and the AATS risk calculator. Model inputs, limitations, and missing variables are made visible rather than presented as false precision.

Will the report compare alternatives to open heart surgery?

When relevant to your case, the report can organize surgical, minimally invasive, catheter-based, medical, and monitoring options, including practical benefits, burdens, and tradeoffs. Not every option is appropriate for every person.

Can I share the report with my current doctors?

Yes. The report is designed to support a more specific conversation with the cardiologist and surgeon who know you and remain responsible for your care.

04

Pricing and consultations

How report-only and live-consultation options differ, including family participation.

Can I purchase only the written report?

Yes. WHITEGLOVE Insights™ is the report-only option. It includes the same independent surgeon and cardiologist review and the same co-signed written report without a live physician consultation.

What happens during a live consultation?

The consultation focuses on the findings that matter to your decision, what remains uncertain, reasonable options, and the questions you want answered. Depending on the tier, either one reviewing physician or both reviewing physicians join the call.

Can a family member join the consultation?

Yes. You may invite a family member or trusted support person. They can listen, ask questions, and help you remember the discussion.

05

Payment, privacy, and access

Direct-pay billing, secure record handling, and what happens after the review.

Does WHITEGLOVEMD accept insurance?

WHITEGLOVEMD is currently a direct-pay service and does not bill insurance. Services may be eligible for HSA, FSA, or HRA reimbursement depending on your plan. We provide an itemized receipt; confirm eligibility and documentation requirements with your plan administrator.

How are my medical records protected?

Records are handled through secure systems with access limited to the people involved in intake, coordination, and clinical review. Privacy and authorization forms are completed before records are requested or reviewed.

Can WHITEGLOVEMD help me reach another surgeon or hospital?

If the review suggests that another specialist or center may be worth considering, the team can explain available coordination options. Introductions and records transfer may depend on the service level, the receiving program, and your authorization. The choice of where to receive care remains yours.

What if the second opinion differs from my current plan?

The report explains where the views differ, the evidence and clinical details behind that difference, and the next questions to take back to your treating team. The purpose is a better-informed decision, not pressure toward a particular treatment.

Can I request access to or deletion of my data?

You may contact privacy@whiteglovemd.com with a privacy request. Some information may need to be retained when required by law or applicable record-retention obligations.

Know what you receive

The same complete written review starts every package.

2 physiciansSurgeon + cardiologist
1 reportPatient-facing and co-signed

A human first step

Send us the question you are carrying.

Tell us what you were told, what feels unclear, or how soon you need to decide. A member of our team will read your note before calling you back.