WHITEGLOVEMD

Questions, answered plainly

What do you need to know before a heart-surgery second opinion?

Start with the questions patients and families ask most—who reviews the case, which records matter, when the report arrives, and what happens next.

No referral, records, or payment is needed to request a complimentary call.

A physician speaking with an adult about a medical decision

WHO REVIEWS?Cardiac surgeon + cardiologist

WHAT DO I RECEIVE?One co-signed written report

WHEN?Within 24 hours after the required case material is confirmed complete

Illustrative image. The written record review is completed remotely.
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FAQ category

Starting a second opinion

What the service is, when another view may help, and where to begin.

01What is WHITEGLOVEMD?

WHITEGLOVEMD provides independent medical-record review and educational decision support for heart-surgery decisions. A cardiac surgeon and cardiologist independently review the required records and imaging, then co-sign one patient-facing report.

02When may a heart-surgery second opinion be useful?

Another review may help when surgery has been proposed, the timing or approach feels unclear, more than one path has been discussed, or you want confirmation before making a major decision.

03Do I need a referral or need to travel?

No referral is required, and no travel is needed for the written record review. You can request a complimentary call before gathering any records.

04What if I have urgent symptoms right now?

Do not wait for an online second opinion or delay time-sensitive treatment. Call 911 or seek emergency care immediately if you may be experiencing a medical emergency.

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FAQ category

Records and timing

Who reviews the case, which materials may be needed, and when the review window begins.

01Who reviews my case?

A cardiac surgeon and a cardiologist review the required case material independently. They then confer and co-sign the final patient-facing report.

02What records are usually needed?

The exact list depends on your question. It may include cardiology and surgical notes, echocardiograms, catheterization reports and images, CT or MRI studies, laboratory results, medication lists, and the proposed plan.

03Do I have to collect every record myself?

No. With your authorization, the records team can help request and organize the reports and imaging required for the review.

04When will I receive the written report?

The written report is delivered within 24 hours after all required records and imaging are received and confirmed complete. Time needed to collect missing materials is separate.

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The written report

What it includes, how it supports your treating team, and where live physician time fits.

01What is included in the written report?

The report organizes the clinical picture, the two physician perspectives, relevant options and tradeoffs, uncertainty, and focused questions for your treating team. Its content depends on the question and materials available for review.

02Does the written report include a physician call?

No. The written report service does not include a live physician consultation. Separate options may be discussed when appropriate and available.

03What if the second opinion agrees with—or differs from—my current plan?

Either result can be useful. The report explains the reasoning, relevant tradeoffs, remaining uncertainty, and questions to discuss with the clinicians who know and treat you.

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Cost and privacy

How service details are shared and how to handle sensitive medical information.

01How much does a heart-surgery second opinion cost?

The first call is complimentary. The team explains the available service options and details, then provides secure next steps before you decide. No payment is taken during the call.

02Does WHITEGLOVEMD bill insurance?

No. WHITEGLOVEMD is a direct-pay service and does not submit an insurance claim or promise reimbursement.

03How should I send medical records or sensitive information?

Do not send medical records by ordinary email or place sensitive medical details in the callback form. The team provides the appropriate secure submission method, and records are requested or reviewed only after the applicable authorization steps.

Privacy detail

Know how sensitive information should be handled.

Still have a question?

Tell us what you were told—and what still feels unclear.

We will listen, explain whether the service may fit, and help you understand the next step.