THE AGREEMENT
These Terms of Service ("Terms") govern your access to and use of the WHITEGLOVEMD platform, website, and clinical review services ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
1. Acceptance of Terms
By accessing or using WHITEGLOVEMD's platform, website, mobile applications, or clinical review services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you are using our Services on behalf of another person (such as a family member), you represent that you have the authority to bind that person to these Terms.
We reserve the right to update these Terms at any time. Material changes will be communicated via email or platform notification. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
2. Description of Services
WHITEGLOVEMD provides independent, physician-led second opinion services for cardiac surgery and cardiology. All of our Services are advisory, educational, and navigational in nature: WHITEGLOVEMD does not provide treating-physician services, does not write orders or prescriptions, and does not assume clinical responsibility for the care of any patient. Our Services include, but are not limited to:
- Independent second opinion reviews by dual-physician Heart Teams
- Independent clinical review by a cardiac surgeon and a cardiologist
- WHITEGLOVE Insights™ Report generation with triple risk scoring
- Educational video consultations delivered via telehealth technology
- Patient navigation and concierge support (informational and directional)
- Surgeon and facility matching based on publicly reported outcomes data
3. No Physician-Patient Relationship; Not a Substitute for Care
Your use of WHITEGLOVEMD does not create a physician-patient relationship, and the physicians who review your case are not your treating physicians; all recommendations are educational and must be discussed with your treating team before any decision. WHITEGLOVEMD is not an emergency medical service. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.
Our Services are designed for elective clinical decision support and are not intended to replace the judgment of your treating physicians. All recommendations provided through WHITEGLOVEMD are educational and informational in nature and should be discussed with your personal healthcare team before making treatment decisions.
4. User Accounts and Registration
To access certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent purposes.
5. Medical Records and Privacy
By submitting medical records through our platform, you authorize WHITEGLOVEMD and its clinical team to access, review, and analyze those records for the purpose of providing our Services.
All medical records are handled in accordance with HIPAA regulations and our Privacy Policy. We maintain Business Associate Agreements (BAAs) with all data processors and subprocessors who may access protected health information.
You represent that you have the legal authority to share any medical records you submit, and that sharing those records does not violate any applicable laws or agreements.
6. Payment Terms
Fees for our Services are listed on our pricing page and are subject to change. All payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees.
Refund requests are evaluated on a case-by-case basis. If a review has not yet been initiated, a full refund will be provided. Once clinical review has commenced, partial refunds may be available at our discretion.
7. Intellectual Property
All content, technology, and materials on the WHITEGLOVEMD platform — including but not limited to the WHITEGLOVEMD platform, WHITEGLOVE Insights™ Report format, clinical methodologies, website content, graphics, and software — are the property of WHITEGLOVEMD and are protected by intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of our software.
8. Limitation of Liability
To the maximum extent permitted by law, WHITEGLOVEMD and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services.
Our total liability for any claims arising under these Terms shall not exceed the amount you paid to WHITEGLOVEMD for the Services giving rise to the claim.
WHITEGLOVEMD does not guarantee any specific clinical outcome. Our Services provide independent analysis and recommendations, but all treatment decisions remain between you and your treating physicians.
9. Indemnification
You agree to indemnify, defend, and hold harmless WHITEGLOVEMD, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any rights of another party.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
Any disputes arising under these Terms shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Las Vegas, Nevada.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.
11. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.
12. SMS / Text Messaging Terms
By opting into SMS from WHITEGLOVEMD, you consent to receive appointment, account-notification, and customer-care text messages from us. Consent is not a condition of purchasing any of our Services.
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, reply STOP to any message. You will receive a confirmation and no further texts will be sent.
- For assistance, reply HELP or call us at (267) 996-9463.
- Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing purposes; see our Privacy Policy at https://whiteglovemd.com/privacy.
Do not use text messaging for medical emergencies. If you are experiencing an emergency, call 911.
13. Contact Information
For questions about these Terms of Service, please contact us:
WHITEGLOVEMD
Email: legal@whiteglovemd.com
Phone: (855) 688-3160
For privacy-related inquiries, contact our Privacy Officer at privacy@whiteglovemd.com.