Structure that makes sense
We review page titles, heading order, landmarks, labels, and descriptive link text so content can be understood in more than one way.
ACCESSIBILITY · PRACTICAL SUPPORT
A clearer experience should be an accessible one.
WHITEGLOVEMD is committed to improving digital access for people with disabilities. If part of this website is difficult to use, tell us what happened. We want to understand the barrier and help you find a workable way forward.
OUR COMMITMENT
Access is part of the experience—not an afterthought.
People may arrive here while navigating a consequential heart-surgery decision. The website should make the next step easier to understand, regardless of disability, device, input method, or assistive technology.
We use the Web Content Accessibility Guidelines (WCAG) as a reference when reviewing our digital experiences. Accessibility is an ongoing process. This statement describes our direction and feedback process; it is not a certification or a claim that every page, document, or third-party service currently satisfies every guideline.
STATEMENT REVIEWED
DESIGN & REVIEW PRIORITIES
What we look for as the site evolves.
These are the practical areas we consider when building, reviewing, and improving public pages and digital workflows.
Keyboard access
We work to keep navigation, controls, forms, and interactive content usable without requiring a mouse or touch input.
Readable presentation
We consider color contrast, text size, spacing, visible focus states, and layouts that remain useful when content is enlarged.
Meaningful media
We aim to give informative images useful text alternatives and to keep decorative media from adding unnecessary screen-reader noise.
Clear forms and feedback
We review labels, instructions, validation, and error messages so people can understand what is needed and recover from a mistake.
Motion with restraint
We avoid flashing content and support reduced-motion preferences where movement or transitions are used in the interface.
ONGOING, NOT ONE-TIME
Accessibility is a practice, not a badge.
New pages, updated content, browser changes, and third-party tools can introduce new barriers. We review and improve the experience over time, and direct feedback helps us focus on what is getting in someone’s way now.
Report an accessibility issueANOTHER WAY TO CONTINUE
If the website is the obstacle, contact us directly.
We can help identify another way to access public information or navigate an online step. For urgent medical symptoms, call 911 or go to the nearest emergency department.
Talk with a person.
Call to explain which page or step is difficult to use and the assistance you need.
(855) 688-3160Describe the barrier.
Email the accessibility team with the page, task, and your preferred response method.
accessibility@whiteglovemd.comKeep health information secure.
Do not send medical records by ordinary email. Call us if you need help identifying the secure submission method.
Read the Privacy PolicyREPORTING A BARRIER
The most useful report is specific.
You do not need technical language. A plain description of the problem and what you were trying to accomplish is enough to begin.
- 01
Where it happened
Share the page address or name of the screen where you encountered the barrier.
- 02
What you were trying to do
Describe the task, control, document, image, or message that was difficult to use.
- 03
What would help
If you wish, tell us your browser, device, assistive technology, or preferred way to receive a response.
ACCESSIBILITY FAQ
Answers before you reach out.
What accessibility standard guides the website?
We use the Web Content Accessibility Guidelines (WCAG) as a reference when reviewing the website and digital experiences. Accessibility is an ongoing process, and this statement is not a certification or a claim that every page, document, or third-party tool currently satisfies every WCAG success criterion.
How do I report an accessibility barrier?
Email accessibility@whiteglovemd.com or call (855) 688-3160. Tell us which page or feature was difficult to use, what you were trying to do, and how you would prefer us to respond. Please do not send medical records by ordinary email.
Can I get help another way?
Yes. Call (855) 688-3160 if a public website page or online step is difficult to use. A team member can help explain the available process and identify an appropriate alternative way to continue.
Does this statement cover third-party tools?
Some experiences may rely on services operated by third parties. We may not control every aspect of those services, but we still want to know when one creates a barrier so we can investigate available options and communicate the issue where appropriate.
ACCESSIBILITY FEEDBACK
Tell us what is getting in the way.
Share the page, the task, and the barrier. We will use that information to review the experience and identify a practical next step.