An independent written review
The patient authorizes the record process, two physicians review independently, and the patient receives one co-signed report for the next treating-team conversation.
See how the review worksFor health-plan leaders
Explore a patient-first cardiac second-opinion pathway.
WHITEGLOVEMD currently provides patient-authorized independent record review. A cardiac surgeon and cardiologist review the required records and imaging independently, then co-sign one patient-facing report.
This is the current patient service. Any payer operating model requires separate discovery and definition.
Current service. Separate discovery.
Keep clinical capability distinct from a payer operating model.
The current service belongs to the patient. A plan-specific path is not represented here as ready to use.
Any payer-specific pathway
Member entry, responsibilities, information boundaries, clinical handoff, and plan requirements would need to be understood before an operating model could be defined.
Discuss one use caseThe review itself
A defined path from patient permission to written opinion.
- 01
Patient permission
The patient authorizes collection and review before records or imaging enter the process.
- 02
Case preparation
The required records and imaging are organized around the patient’s clinical question.
- 03
Two independent reviews
A cardiac surgeon and cardiologist review the required materials through distinct specialty lenses.
- 04
One written opinion
The physicians reconcile their perspectives and co-sign one patient-facing report.
Responsibility stays visible
Decision support does not move the underlying decisions.
Plan responsibilities
The plan retains benefit, coverage, authorization, and medical-necessity responsibilities.
Care responsibility
The treating team remains responsible for examination, diagnosis, candidacy, prescriptions, emergency care, and treatment.
Educational review
WHITEGLOVEMD provides patient-authorized independent record review and the written opinion.
Start with one use case
Define the questions before defining the model.
A useful first conversation tests fit and boundaries without assuming a future arrangement.
Clinical fit
Which patient-requested cardiac decisions belong in the conversation?
Responsibilities
Who owns patient communication, handoff, and each decision boundary?
Requirements
Which legal, privacy, clinical, and operational questions must be resolved first?
Explore the fit
Bring one clinical use case.
Separate what the current patient service can support from what a payer-specific pathway would require.