WHITEGLOVEMD

For families & caregivers

Help someone you love understand the heart-surgery decision ahead.

A cardiac surgeon and cardiologist independently review the required records and imaging, then co-sign one patient-facing report your loved one can use with the treating team.

Please share only a brief summary in the callback form. Do not include records or sensitive medical details; the team will provide an appropriate secure submission method if needed.

Family members reviewing health information together at home
FAMILY-COORDINATED · PATIENT-CENTERED

You can start the conversation

Authorization comes before records

Your loved one stays at the center

Illustrative patient and family image

2 physiciansCardiac surgeon + cardiologist

1 reportPatient-facing and co-signed

Authorization firstBefore records are requested or reviewed

Within 24 hoursAfter all required records and imaging are received and confirmed complete

A clearer family conversation

Support starts with understanding the decision.

You do not need to become the record keeper or the sole interpreter. A useful second opinion gives the patient and family a shared set of questions.

01

What operation is being proposed?

Bring the diagnosis, testing, and documented plan into one understandable clinical picture.

02

Are there other reasonable paths?

Understand which surgical, catheter-based, medical, or monitoring options are relevant to discuss.

03

Why this approach—and why now?

See which findings shape the proposed timing and approach, and what remains uncertain.

04

What should we ask next?

Turn a complicated record into focused questions for the clinicians who know and treat your loved one.

Privacy & permission

You can coordinate the process without taking over the decision.

The patient’s voice, choices, and privacy remain central. Medical information is requested or reviewed only after the appropriate authorization is in place.

  1. 01

    Begin with context

    Request a complimentary call

    A spouse, adult child, relative, caregiver, or legally authorized representative can start by sharing a brief, non-sensitive summary.

  2. 02

    Permission before records

    Complete the appropriate authorization

    When the patient can consent, they complete the required authorization. A legal representative may be asked for documentation of that authority.

  3. 03

    Build the case

    Coordinate the required materials

    After authorization is in place, the records team can help request and organize the records and imaging needed for review.

  4. 04

    Clarity to share

    Use the written opinion together

    The patient and authorized supporters can use the report to prepare for a more focused conversation with the treating team.

Cover of a sample WHITEGLOVE Insights report
Sample cover shown. Every written opinion is specific to the materials reviewed.

One shared reference

A report the patient and family can use together.

The written opinion separates what is documented, how the two physicians interpret it, what remains uncertain, and which questions belong with the treating team.

01

Clinical picture

The diagnosis, testing, and proposed plan reflected in the materials reviewed.

02

Two physician perspectives

Independent cardiac-surgery and cardiology reasoning, brought together.

03

Options and tradeoffs

Reasonable paths compared when the available record supports them.

04

Questions for the treating team

A focused agenda for the conversation and decision that follow.

Family questions

What to know before you begin.

If your situation is not covered here, request a call before sending any records or sensitive information.

01

Can I request a second opinion for my spouse, parent, or another adult?

You can request the first complimentary call and explain whom you are helping. Before records are requested or reviewed, the patient must provide the applicable authorization or a representative must document legal authority.

02

What if my loved one cannot sign an authorization?

Contact the team before sending medical information. The documentation depends on the individual circumstances and who has legal authority to act; WHITEGLOVEMD cannot create or determine that authority.

03

When is the written report delivered?

The written report is delivered within 24 hours after all required records and imaging are received and confirmed complete. Time needed to collect missing materials is separate.

04

Does the written report include a live physician consultation?

No. The written report service does not include a live physician consultation. Separate options may be discussed when appropriate and available.

05

How do we learn the cost?

The first call is complimentary. The team explains the available service options and details, then provides secure next steps before the family decides. WHITEGLOVEMD is direct pay and does not submit an insurance claim.

A simple place to begin

Start with the question your family is carrying.

Tell us whom you are helping and what still feels unclear. No records are needed for the first conversation.

Protect sensitive information.Do not place records or medical details in the callback form. Wait for the appropriate submission method.

Not emergency care.Do not delay urgent or time-sensitive treatment. If your loved one may be experiencing a medical emergency, call 911.