How It Works

From records to recommendations
in 24 hours.

A structured clinical process designed for decisions that carry permanent consequences. Every step is deliberate. Every conclusion is traceable.

Dual-physician Heart TeamACC/AHA Class I reviewTraceable to the source page

Questions? Call (855) 688-3160 to speak with a specialist.

01
Step 01

Your Case Is Initiated

A review begins through a direct request, a family member’s call, or a clinician referral. In many cases, a cardiac specialist is available within minutes — not days — for an initial conversation.

This is not a sales call. It is a clinical orientation.

  • Understand the clinical situation
  • Clarify where the decision currently stands
  • Identify what records and information are available
  • Determine whether WhiteGloveMD is appropriate for this case
02
Step 02

Medical Records Are Assembled

Relevant medical records, imaging studies, catheterization reports, and clinical notes are collected. Records can be uploaded directly through our HIPAA-secure portal, faxed, or gathered with our team’s assistance.

Nothing proceeds on partial information.

Once all available records are assembled, the case is explicitly marked as complete. That confirmation is intentional — it is the gate at which analysis is permitted to begin.

03
Step 03

The Complete Record Is Structured

Only after the record is verified as complete does the clinical review begin. Every record is read, structured, and prepared for the physicians who will analyze the case.

Complete medical history reviewed and structured
Critical clinical data distinguished from noise
Evidence-based guidelines applied to the case
Surgical risk quantified across three validated models
Treatment alternatives identified and compared
Surgeon and facility matching initiated
04
Step 04

Clinical Judgment Is Applied

Nothing is decided by anything but a physician. A cardiac surgeon and a cardiologist each review the structured record independently and apply clinical judgment.

  • Evidence from the complete medical record
  • Current clinical practice guidelines
  • Quantified risk estimates from three scoring models
  • Publicly reported surgeon and facility outcome data
  • Decades of real-world clinical experience

Every recommendation is made by a physician — and remains human.

05
Step 05

A Focused Clinical Conversation

A direct conversation follows with the physician who reviewed the case. This is different from a standard consultation.

  • Grounded in a complete, structured medical record
  • Anchored in quantified risk data — not intuition
  • Structured around real treatment options and their trade-offs
  • Focused on the questions the patient and family actually have
06
Step 06

The White Glove Insights™ Report Is Delivered

After the conversation, a comprehensive written report is finalized. This document is specific, structured, and durable. It can be revisited, shared with other physicians, and discussed with family members over weeks and months.

Clinical summary and diagnosis confirmation
Triple risk-model scoring (STS, EuroSCORE II, AATS)
Guideline-mapped treatment options with quantified trade-offs
Matched surgeon and facility recommendations
Source-linked provenance for every data point
Co-signed by a cardiac surgeon and a cardiologist

This is not a letter. It is a clinical artifact — designed to be trusted by patients, physicians, hospitals, and if necessary, by courts.

07
Step 07

Care Continues

The relationship does not end with a report. Whether you need pre-surgical preparation guidance, family support during hospitalization, post-discharge navigation, or help coordinating your ongoing care with your physicians — WhiteGloveMD remains available.

  • Pre-surgical support and preparation guidance
  • Family communication line during hospitalization
  • 30-day post-discharge check-ins and navigation (included)
  • Ongoing concierge access for patient and family (select tiers)

Ready to start?

Your first conversation is free. No commitment. No pressure.