A real person responds
A member of our patient coordination team calls you back—this is not a chatbot or call-center queue.
A human first step
Send us a message. A member of our team will call you back.
Tell us what you were told, what feels unclear, or how soon you need to decide. Our patient coordination team will read your note and call to help get the right conversation moving.
OUR CALLBACK PROMISE
A member of our team will call within 2 business hours. If your message arrives during business hours and a same-day clinical conversation is appropriate, our team can help arrange time with a cardiac surgeon or cardiologist, subject to physician availability.
No records needed to begin
Your name and mobile number are enough. An optional message simply helps our team prepare.
Within 2 business hours
After-hours messages are returned at the start of the next business day.
After you hit send
You send one message. Our team helps make the next move clear.
Sending a message does not start a paid service. A full independent review is a separate step, and you choose whether to continue.
- 01
Your message reaches our team
A team member reads what you share before calling, so you do not have to start from zero when the phone rings.
- 02
A team member calls and listens
They help clarify the decision, timing, and questions that matter most. No referral or records are required for this first conversation.
- 03
We bring in the right clinician
When appropriate, our team helps connect the case to a cardiac surgeon or cardiologist and explains how an independent review would work.
When clinical input matters
Our patient coordination team can bring the right physician into the conversation.
WHITEGLOVEMD brings cardiac surgery and cardiology together around the same record. The goal is not a generic callback—it is a practical path toward independent clinical clarity.
Same-day clinical conversation
When a message is received during business hours, the need is clinically appropriate, and a physician is available, our team can help arrange a same-day conversation with a cardiac surgeon or cardiologist to get the case moving.
Before you message
Straight answers about the first call.
No pressure, no intake maze, and no obligation to purchase a review.
Who responds to my message?
A member of the WHITEGLOVEMD patient coordination team reviews your message, calls you back, listens to what is happening, and helps coordinate the right next step with the Heart Team.
How soon will someone call?
A member of our team calls within 2 business hours. Messages received outside business hours are returned at the start of the next business day.
Could I speak with a surgeon or cardiologist today?
When your message arrives during business hours and a same-day clinical conversation is appropriate, our team can help arrange time with a cardiac surgeon or cardiologist, subject to physician availability. This service does not replace urgent or emergency care.
Do I need a referral or medical records?
No. You can begin directly, and no records are needed for the first callback. If a physician review is appropriate, the team will explain which records matter and help you gather them securely.
Is this a sales call?
No. The callback is a patient-coordination conversation to understand the decision, answer initial questions, and determine whether an independent review could be useful. You decide whether to continue.
How much does it cost?
No payment is required to send a message or receive the patient-coordination callback. A full written second opinion is a separate service and starts at $495.
Name and number are enough
Tell us what is on your mind.
A member of our team will read it, call you back, and help get the right clinical conversation moving.