VERIFIED PATIENT & FAMILY STORIES

Real people. Clearer cardiac decisions.

Hear how patients and families experienced the moment between being told what should happen and finally understanding why.

Send us a message Watch Lise’s story

2: physicians review the same case
1: co-signed patient-facing report
$495: complete written review
24 hr: after required records are complete

PATIENT STORYLise S.Mitral-valve surgery decision

Patients and family members, in their own words.

Individual experiences vary. These stories do not predict a treatment plan or result.

SIX VERIFIED ACCOUNTS

Find the story closest to your question.

Some people wanted to understand why surgery was recommended. Others needed help comparing where, when, or how care might happen.

Mitral Valve

Lise S.

Patient · Mitral Valve Disease

“My journey began with an ER visit that quickly escalated when a leaking mitral valve was identified. I went from feeling invincible to fragile in a day. Months of waiting for tests and a surgical consult followed, and shortly before surgery the assigned surgeon was replaced with a less experienced one. I wish I had sought a second opinion earlier. WhiteGloveMD's Heart Team helped me grasp the complexity of my case and assisted in moving my surgery to UCLA, a mitral valve center of excellence, with one of the leading mitral valve surgeons in the country. The surgery was completely successful with no complications. Three months later, their interventional cardiologist joined my care team to advise on recovery and long-term care. Their support has been invaluable. Their dedication and expertise have given me a profound sense of confidence in my decisions and path forward.”

Valve Surgery

Kevin J.

Family Member · Urgent Valve Surgery

“My family member needed urgent heart valve surgery, and the referral process dragged on for weeks while we panicked. WhiteGloveMD cut through all of it — they reviewed everything, explained it in plain English, and connected us with a top surgeon nearby. We went from terrified to having a clear plan.”

Open Heart Surgery

Drew V.

Family Member · Open Heart Surgery

“WhiteGloveMD immediately got on the phone and made arrangements for my father to be transferred to Johns Hopkins Medical Center. Today, my Dad is recovering from a successful open heart surgery done by one of the best cardiac teams we could get our hands on. I can't thank them enough for their expertise, professionalism, availability, and care. My whole family felt much more confident and at ease that my Dad was getting the care he needed with their team by our side. I highly recommend WhiteGloveMD if you or a loved one is facing heart surgery and unsure of the right way to go.”

Open Heart Surgery

Dustin V.

Family Member · Open Heart Surgery

“What set the WhiteGloveMD team apart wasn't just the clinical decision — it was the recovery. They were on the phone with us in the days and weeks after surgery, walking us through what was normal, when to call the surgical team, and how to interpret the discharge plan. The transition from hospital to home is the part everybody warns you about and nobody really helps with. WhiteGloveMD made it feel like we had a quarterback for the recovery, not just a one-time consult. The knowledge, the compassion, and the willingness to make us feel like family — that's what made the difference.”

Heart Team Consult

Ryan E.

Patient · Cardiac Procedure

“I couldn't be more grateful for the experience. Both doctors took the time to review my medical history and current status, offering clear, easy-to-understand guidance on my options moving forward. They helped put me at ease before my cardiac procedure and provided clarity and education at a time when medical technology is advancing rapidly. WhiteGloveMD truly stands out for their expertise, compassion, and commitment to patient understanding.”

Coronary Bypass

Robert N.

Patient · Coronary Artery Disease

“I was diagnosed and recommended for bypass surgery. Needless to say I was both shocked and scared when I received my diagnosis. Thanks to WhiteGloveMD, I was able to understand why I needed bypass surgery. Their Heart Team gave me a full explanation and answered all of my questions and concerns in language and terms I could understand. Not only do they give you an unbiased and educated opinion, but they guarantee availability throughout the procedure, both pre and post-op. I highly recommend their services.”

LISE’S STORY · 6:54

Hear the decision in her own words.

Lise describes her mitral-valve diagnosis, months of uncertainty, a change in her surgical plan, and the guidance she received during recovery.

This is one person’s experience. It is not a prediction of another patient’s plan, access, result, or recovery.

IN THIS CONVERSATION

Diagnosis, surgical decision, transfer of care, and recovery guidance.

WHAT PEOPLE VALUED

Clarity is practical.

A second review is useful when it makes the reasoning, options, and next questions easier to see—not because it promises a different answer.

Understand the record

See the diagnosis, imaging, testing, and proposed plan brought into one coherent clinical picture.

Compare the options

Understand where a cardiac surgeon and cardiologist agree, where uncertainty remains, and which alternatives may be reasonable.

Know what to ask next

Turn unresolved questions and missing information into a focused conversation with the treating team.

WHITEGLOVE Insights™

Your findings.
Made understandable.

What your records sayDiagnosis, testing, imaging, and the proposed plan.

Which options remain reasonableBoth physician perspectives, reconciled in one report.

What to ask nextThe questions that belong in the next conversation.

THE DELIVERABLE

The story starts with a complete record.

The written review brings a cardiac surgeon and cardiologist into the same decision. They review independently, reconcile their perspectives, and co-sign one patient-facing report.

Explore a sample report

THE WRITTEN REVIEW

A complete second perspective starts at $495.

Independent review by a cardiac surgeon
Independent review by a cardiologist
One reconciled, co-signed report
24-hour clinical review after required records are complete

Send us a message View packages

A member of our team will call within 2 business hours. When your message arrives during business hours, a same-day clinical conversation is appropriate, and a physician is available, we can help arrange time with a cardiac surgeon or cardiologist. Not for urgent or emergency care.

PATIENT-STORY FAQ

What these stories can—and cannot—tell you.

Experience can show what it felt like to use the service. Your own review must begin with your own records.

Are these real patient and family stories?

Yes. Every story on this page is an attributed account shared by a patient or family member. No stock-photo model or illustrative composite is presented as a verified patient testimonial.

Does a patient story predict what will happen in my case?

No. Individual experiences cannot predict another patient’s treatment plan, access, timing, surgical result, complication risk, or recovery. Every decision depends on the clinical facts and treating team involved.

What is included in the $495 written review?

A cardiac surgeon and cardiologist independently review the case, reconcile their perspectives, and co-sign one patient-facing report. Live physician consultation is optional at higher service levels.

When does the 24-hour review window begin?

The 24-hour clinical-review window begins after the records and imaging required for the case have been received and confirmed complete. Records collection time is separate.

Can I message you before choosing a package?

Yes. Send us what you were told and what still feels unclear. A member of our team will call within 2 business hours. When your message arrives during business hours, a same-day clinical conversation is appropriate, and a physician is available, we can help arrange time with a cardiac surgeon or cardiologist. This is not urgent or emergency care.

A HUMAN PLACE TO BEGIN

Send us the question you still carry.

Tell us what your doctors recommended, what is already scheduled, and what still does not make sense.

Send us a message View packages — from $495

A member of our team will call within 2 business hours. Same-day physician conversations may be arranged during business hours when clinically appropriate, subject to physician availability. Not for urgent or emergency care.